Policies & FAQ


As you can imagine with the Mighty Reds reaching the CL Final for the second year in a row and people falling in love with the club we are now operating at a 2-3 business day backlog with shipping orders.  We're confident things will get to you before June 1st - but we're encountering some brief delays with suppliers.  We're working 7 days a week to make sure everyone gets their gear.

  Ordering is easy!  Just select a product using the "Add to Cart" button. When you are finished shopping, simply proceed to the checkout page.  Most orders are shipped within 24 hours, excluding holidays and weekends.  Orders received during this period will be shipped on the following business day.  For 2nd Day Air and Next-Day Air, all orders must be received by 12PM PST to ensure they make the UPS cutoff.  If received after this time they will be shipped the following business day.

Payment:   Payments are securely made using your choice of our regular terminal or with checkout by Paypal and Amazon.

Stock: If you see it, we have it!  Our HQ is located in Poulsbo, Washington and we have the products in hand and ship daily.  There are some products that are drop-shipped (aka sent directly by the vendor).  If that's the case it is noted in the item description as the shipping times are sometimes longer.

Shipping:   We ship to the USA and Canada and offer USPS (United States Postal Service) as our default shipper of choice.  Customers are notified via email with shipping confirmation and tracking number the day their order ships.   Priority Mail is our standard shipping method as it is traditionally the least expensive and fastest option for smaller packages. In the event that your package is damaged during shipment, please retain all packing materials so that you can take photos and provide information to claim for damage.

Free Shipping: Free standard shipping is offered to all US orders over $75 and all Canadian orders over $100.  All day.  Every day.

Returned Shipments: In the event that a package is returned to us, if we shipped to the address you gave on checkout we will refund your purchase price minus the shipping costs.

Canadian Customers:   Shipping charges do not include taxes, customs, or duties that may incur upon entering Canada.  These are solely the obligation of the customer.  The Anfield Shop assumes no responsibilty for any charges.  Please choose USPS Priority Mail international if you need your goods quicker.  Unfortunately we have no control over first class mail international shipping times.

Return/Exchange Policy

Due to high merchandise demand and varying stock levels, to exchange an item the original item needs to be returned and a new order placed for the different size/etc.  If you would like a new product, you may return the original item in accordance to the return guidelines and place a new order.  ANY RETURN REQUEST MUST BE MADE WITHIN 21 DAYS OF DATE OF ORDER.  

  • HOLIDAY EXCHANGE/RETURN POLICY: Buying something as a gift and worried it won't fit?  No worries!  All orders placed between 11/1 and 12/25 have until January 15th to request a return or exchange.  The only exception to this are jerseys with any custom or player name - All jerseys are made to order and we can't exchange or return.  If you are unsure on size give us a call in the shop and we can help you select the perfect size from the start.

Return Guidelines: For clothing items the original tags must be ATTACHED and be unwashed.  Clothing items with the tags removed cannot be returned due to health and safety considerations.  Simply send us an email at josh@anfieldshop.com letting us know and we'll give you address details and instructions to send your item back.  Please use the shipping method of your choice to return any unwanted item as we are unable to provide a prepaid label mailing label for returns.

For non-clothing items, the item must be in the original packaging and in brand new condition.  It's totally ok if you don't want the product but we need to be able to put it back on the shelves.

If you are returning an item for a refund and on your order used the 'free shipping' option - a flat $6.95 will be deducted from the refund to help cover the original postage costs.

Before any defective merchandise can be returned you must contact us to request a Return Authorization Number.  Merchandise returns cannot be accepted without this number.  NOTE: All jersey sales with ANY name/number (player or personal) are final.

  • Note: In the event that you need to return defective merchandise, you must contact us within seven days of receiving the order.  The defective item must be returned in its original (and unworn if applicable) condition with original packaging/tags.
  • In the event that an item is returned not in the conditions stated above, only a maximum refund of 50% of the purchase price will be issued.
  • We recommend that you have tracking information for all returns.  The Anfield Shop is not responsible for returns that are lost in the mail.
  • We are not responsible for merchandise returns based on Liverpool FC player numbers changing or players leaving during transfer windows.  

Privacy Policy:   Your privacy is important to us.  As a customer of The Anfield Shop, you will find that we are secure, reliable, and discreet.  The information you provide is solely used to process your orders and requests.  We do not disclose, under any circumstance, your personal information to anyone, for any reason.  We do not retain credit card or other payment identification information on our servers.   Upon completion of your transaction, the information is no longer stored within the anfieldshop.com database.


FAQ (Frequently Asked Questions)

1. Do you ship outside North America?

Unfortunately no - due to licensing restrictions we can only ship within North America.

2. Are your jerseys authentic?

Yes.  We are an Official New Balance dealer.  What we sell in the shop is what the players wear on the field.

3. Can you ship to my country?

Due to licensing restrictions we can only ship within North America.

4. How much is shipping to Canada?

Each item in the shop has a weight and your shopping cart will calculate a real-time shipping quote based on your items.  We offer USPS First Class International, Priority Mail International, as well as expedited UPS shipping options to Canada.  You'll be able to see a quote for these options prior to submitting your order. 

As always, if you have a question or concern with something not listed here, please contact us using the menu above and let us know.  We appreciate feedback.