Holiday Return Policy

All overs made from November 1st - December 31st, 2021 can be returned no later than January 31st, 2022. All return guidelines still apply.

Frequently Asked Questions

Here are some commonly asked questions.

Merchandise

Yes. We are an Official Nike dealer. What we sell in the shop is what is sold in the main club stores in Liverpool and all of our stock arrives directly from Nike North America.

Yes. We offer the ability to personalize a jersey with your name/number or a player name/number at the time of purchase or via a send-in where you mail a jersey to the shop and we add the customization. All jerseys arrive blank from Nike. So anything that is added (all patches, custom name, player name, etc) is made custom to order and cannot be exchanged or returned.

The difference between the two versions of the jersey are the shoulder patches and the font used for the player name and number. UCL Patches are worn during the competition and PL patches are worn during the 38 match games. The Premier League patches are made by Uni-Sport and are a vinyl/plastic material. We carry the same size/style that the players wear on the pitch. For the Champions League and Club World Cup patches they are made by Sporting iD and are a thicker felt style. Patches are applied with a heat press. Normal wear and tear can cause the patches to lift. This is not necessarily a quality issue as the rigid patch can be stretched if the jersey is stretched. For best results air dry your jersey as dryers tend to cause the most ruckus with the felt style patches.

Ordering

Due to the rise of fraudulent purchases we require address verification. If an order is declined it is likely because the billing address doesn’t match that of the card.

Yes! Please see our program details.

Yes. Gift cards are delivered electronically via email to either the recipient or yourself.

Shipping policy

Economy shipping is $4 flat rate. Priority shipping is $8 flat rate.

Orders $100+ qualify for free economy shipping.

We’re happy to get a replacement in work. Please take a photo of the damage to the item and the box and send via email to support@anfieldshop.com and we’ll take care of the rest.

Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. In rare cases packages may say delivered up to 36 hours prior to arrival.

Returns and exchanges

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Yes. To exchange please return the original purchase and re-order. We are able to accept returns on most items within 30 days of purchase (please see our return policy towards the bottom of this page as there are exceptions such as personalized jerseys). Once an item is returned a refund will be issued to your original form of payment. Feel free to reorder at your convenience.

Once we issue a refund it takes a couple business days to post back to your original form of payment. If you used PayPal your funds will likely go to your PayPal balance. Processing time is typically a couple business days.

Canada

Canadian supporters please review these frequently asked questions and make sure to review our dedicated page to Canadian orders.

Shipping charges do not include taxes, customs, or duties that may incur upon entering Canada. These are solely the obligation of the customer. The Anfield Shop assumes no responsibility for any charges.

To estimate any applicable customs and duties on your package (that will be assigned at delivery) check out Canada Border Services Agency Duties and Taxes Estimator.

We offer USPS First Class International, Priority Mail International, as well as expedited UPS shipping options to Canada.

Economy shipping to Canada is $15 USD flat rate. Priority shipping is $35 USD flat rate.

Orders $200+ CAD qualify for free economy shipping.

All orders over $200 CAD qualify for free shipping to Canada.

International

Due to licensing restrictions, Anfield Shop can only ship within North America.

Contact Us

Have a question? Need some help? Want to talk about Bobby's new hairstyle? Give us a shout. We aim to respond to all customer inquiries within 24 hours (if you don't hear from us in 24 hours it's likely our response got caught by your spam filter or there was a typo/incomplete email address on the contact form).

Contact Us