Holiday Return Policy
All orders made between from November 1st - December 31st, 2023 can be returned no later than January 31st, 2024. All return guidelines still apply.
Need to make a return? Not a problem - click here to head to our returns portal. We are unable to offer straight exchanges due to
our ever changing inventory levels. Simply return your item using the portal and order the new size at your convenience.
Frequently Asked Questions
Here are some commonly asked questions.
Yes. We are an Official Nike dealer. What we sell in the shop is what is sold in the main club stores in Liverpool and all of our stock arrives directly from Nike North America.
Yes. We offer the ability to personalize a jersey with your name/number or a player name/number at the time of purchase or via a send-in where you mail a jersey to the shop and we add the customization. All jerseys arrive blank from Nike. So anything that is added (all patches, custom name, player name, etc) is made custom to order and cannot be exchanged or returned.
The difference between the two versions of the jersey are the shoulder patches and the font used for the player name and number. UCL Patches are worn during the competition and PL patches are worn during the 38 match games. The Premier League patches are made by Uni-Sport and are a vinyl/plastic material. We carry the same size/style that the players wear on the pitch. For the Champions League and Club World Cup patches they are made by Sporting iD and are a thicker felt style. Patches are applied with a heat press. Normal wear and tear can cause the patches to lift. This is not necessarily a quality issue as the rigid patch can be stretched if the jersey is stretched. For best results air dry your jersey as dryers tend to cause the most ruckus with the felt style patches.
Due to the rise of fraudulent purchases we require address verification. If an order is declined it is likely because the billing address doesn’t match that of the card.
Yes. Gift cards are delivered electronically via email to either the recipient or yourself.
Economy shipping is $6. Priority shipping is $8.
Orders $100+ qualify for free economy shipping in the US. Canadian orders of $200 or more also qualify for free shipping.
We’re happy to get a replacement in work. Please take a photo of the damage to the item and the box and send via email to firstname.lastname@example.org and we’ll take care of the rest.
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. In rare cases packages may say delivered up to 36 hours prior to arrival.
Returns and exchanges
We are unable to offer straight exchanges due to our ever changing inventory levels. Simply return your item within 21 days using the portal and order the new size at your convenience. Once the item is returned a refund will be issued to your original form of payment.
Once we issue a refund it takes a couple business days to post back to your original form of payment. If you used PayPal your funds will likely go to your PayPal balance. Processing time is typically a couple business days.
All jerseys arrive blank from Nike. So, anything that is added (EPL/UCL patches, custom name, player name, etc) is made custom to order and cannot be exchanged or returned. Blank jerseys new with tags, with no added patches or names, are able to be returned within 21 days.
Canadian supporters please review these frequently asked questions and make sure to review our dedicated page to Canadian orders.
Shipping charges from USPS do not include taxes, customs, or duties that may incur upon entering Canada. These are solely the obligation of the customer. The Anfield Shop assumes no responsibility for any charges. Orders that are shipped via FedEx International include applicable taxes/duties.
We offer FedEx Ground International and USPS First Class
International to supporters in Canada.
Economy or USPS First Class to Canada is $15 USD flat
FedEx Ground shipping rates vary but include customs/duties.
Orders $200+ CAD qualify for free economy shipping.
All orders over $200 CAD qualify for free shipping to Canada.
Due to licensing restrictions, Anfield Shop can only ship within North America.
Have a question? Need some help? Want to talk about Bobby's new hairstyle? Give us a shout. We aim to respond to all customer inquiries within 24 hours (if you don't hear from us in 24 hours it's likely our response got caught by your spam filter or there was a typo/incomplete email address on the contact form).