US Orders $100+ | CA Orders $150+ Ship Free

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These are some commonly asked questions. Looking for our policies instead?

Yes. We are a retail partner with the club and we only stock official merchandise.
Yes. We are an Official Nike dealer. What we sell in the shop is what is sold in the main club stores in Liverpool and all of our stock arrives directly from Nike North America.
Due to licensing restrictions, we can only ship within North America.
Shipping charges do not include taxes, customs, or duties that may incur upon entering Canada. These are solely the obligation of the customer. The Anfield Shop assumes no responsibility for any charges. Please choose USPS Priority Mail international if you need your goods quicker. Unfortunately we have no control over first class mail international shipping times.
We offer USPS First Class International, Priority Mail International, as well as expedited UPS shipping options to Canada. To estimate any applicable customs and duties on your package (that will be assigned at delivery) check out Canada Border Services Agency Page.
Free shipping is available for orders over $100 to the US or over $125 to Canada. Free shipping will arrive within 7-10 business days within the US and 7-21 business days to Canada.
A small amount of items in the shop are shipped directly from the vendor. We put information in the item description as these items will arrive separately from other items in your order and require additional processing time.
Yes. Gift cards are delivered electronically via email to either the recipient or yourself.
Yes. We offer the ability to personalize a jersey with your name/number or a player name/number at the time of purchase or via a send-in where you mail a jersey to the shop and we add the customization. All jerseys arrive blank from Nike. So anything that is added (all patches, custom name, player name, etc) is made custom to order and cannot be exchanged or returned.
The difference between the two versions of the jersey are the shoulder patches and the font used for the player name and number. UCL Patches are worn during the competition and PL patches are worn during the 38 match games. The Premier League patches are made by Uni-Sport and are a vinyl/plastic material. We carry the same size/style that the players wear on the pitch. For the Champions League and Club World Cup patches they are made by Sporting iD and are a thicker felt style. Patches are applied with a heat press. Normal wear and tear can cause the patches to lift. This is not necessarily a quality issue as the rigid patch can be stretched if the jersey is stretched. For best results air dry your jersey as dryers tend to cause the most ruckus with the felt style patches.
As of this writing (September '20) there is not currently a shoulder sleeve sponsor. This could change during the season and so we are offering both a single or double Premier League patch option to add to the jersey. Once a shoulder patch is added it is quite difficult to remove (and leaves a discoloration stain). Shoulder patches are a customization of a jersey and as such if selected the jersey cannot be exchanged or returned.
Yes. To exchange please return the original purchase and re-order. We are able to accept returns on most items within 30 days of purchase (please see our return policy towards the bottom of this page as there are exceptions such as personalized jerseys). Once an item is returned a refund will be issued to your original form of payment. Feel free to reorder at your convenience.
We’re happy to get a replacement in work. Please take a photo of the damage to the item and the box and send via email to support@anfieldshop.com and we’ll take care of the rest.
Once we issue a refund it takes a couple business days to post back to your original form of payment. If you used PayPal your funds will likely go to your PayPal balance. Processing time is typically a couple business days.
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. In rare cases packages may say delivered up to 36 hours prior to arrival.
Due to the rise of fraudulent purchases we require address verification. If an order is declined it is likely because the billing address doesn’t match that of the card.
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