Policies

Ordering:   Ordering is easy!  Just select a product using the "Add to Cart" button. When you are finished shopping, simply proceed to the checkout page.  All orders are shipped within 24 hours, excluding holidays and weekends.  Orders received during this period will be shipped on the following business day.  For 2nd Day Air and Next-Day Air, all orders must be received by 1PM PST to ensure they make the UPS cutoff.  If received after this time they will be shipped the following business day.

Payment:   Payments are securely made using Paypal. 

Stock: If you see it, we have it!  All out of stock items are removed automatically....so if the item is listed on the site, then it's in stock.   

Shipping:   We ship to the USA and Canada and offer USPS (United States Postal Service) as our default shipper of choice.  Customers are notified via email with shipping confirmation the day their order ships.   Priority Mail is our standard shipping method as it is traditionally the cheapest and fastest option for smaller packages, and we also offer Express Mail as an expedited option. In the event that your package is damaged during shipment, please retain all packing materials so that you can take photos and provide information to claim for damage.

Free Shipping: Free standard shipping is offered to all US orders over $75 and all Canadian orders over $175.  All day.  Every day.

Priority Mail Transit Time: The image below is only for reference, as Priority Mail shipments are not guaranteed.  But we've found it to be accurate for the majority of our shipments.


UPS Shipment Transit Time: UPS shipping is also offered for those who seek an expedited shipment.  UPS ships only counts business days (M-F) as Transit Days.  For those wanting next-day air or 2nd Day air, remember to only count business days when figuring out when you need your order.  UPS Ground transit days are shown below:


Returned Shipments: In the event that a package is returned to us, if we shipped to the address you gave on checkout we will refund your purchase price minus the shipping costs.

International Customers:   Shipping charges do not include VAT / Taxes, customs, or duties that shipment may incur upon entering their country.  These are solely the obligation of the customer.  The Anfield Shop assumes no responsibilty for any charges.  Please choose USPS Priority Mail international if you need your goods quicker.  Unfortunately we have no control over first class mail international shipping times.

Return Policy:   For clothing items, we are happy to offer an exchange for a different size to ensure the best fit.  The clothing item still must have original tags ATTACHED and be unwashed (in the event the tags are included but not attached we can only provide a maximum of a 50% store credit.  Size exchanges also must be completed within 7 days of receiving the order.  Simply send us an email at josh@anfieldshop.com letting us know and we'll give you address details and instructions to send your item back.  For all non-clothing items, unless the items are defective we cannot accept returns at this time.  Before any defective merchandise can be returned you must contact us to request a Return Authorization Number.  Merchandise returns cannot be accepted without this number.  NOTE: All jersey sales with ANY name/number (player or personal) are final.

  • Note: In the event that you need to return defective merchandise, you must contact us within seven days of receiving the order.  The defective item must be returned in its original (and unworn if applicable) condition with original packaging/tags.
    • In the event that an item is returned not in the conditions stated above, only a maximum refund of 50% of the purchase price will be issued.
  • We recommend that you have tracking information for all returns.  The Anfield Shop is not responsible for returns that are lost in the mail.
  • We are not responsible for merchandise returns based on Liverpool FC player numbers changing or players leaving during transfer windows.

Privacy Policy:   Your privacy is important to us.  As a customer of The Anfield Shop, you will find that we are secure, reliable, and discreet.  The information you provide is solely used to process your orders and requests.  We do not disclose, under any circumstance, your personal information to anyone, for any reason.  We do not retain credit card or other payment identification information on our servers.   Upon completion of your transaction, the information is no longer stored within the anfieldshop.com database.

As always, if you have a question or concern with something not listed here, please contact us using the menu above and let us know.  We appreciate feedback.